FAQs - For Purchasing Customers

"I've just purchased an art material from your website. When should I expect to receive it?"

Barring any queries we may have about your order (e.g. incomplete address) or stock issues (e.g. 1 of 4 items is out of stock) or our own schedule challenges (e.g. sometimes we could be working at external venue), we usually ship out your buys within two working days (Mondays to Fridays, except Public Holidays). We apologise that we are unable to process your orders quickly this summer. From now through 15 Aug 2021, orders are shipped every Friday via SingPost. Normal next work-day shipping resumes after 15 Aug 2021.

Singapore Post advises that local mail will take about 3 working days. This excludes the day of posting, Saturdays, Sundays and public holidays. Registered mail may take about 1-2 days more; it is trackable and the postman delivers it to your mailbox. Kindly note that if you need your parcel in a hurry, or if you want it to be delivered to your door, please opt for Courier; we usually oblige with a next day delivery arrangement. If you still have a question regarding shipping options, please contact us. 

"What happens if the material I just ordered is out of stock? Do I just wait for restock?"

We will cancel the order and refund the payment made.

"I bought something from your website. Is my package trackable? Do I get a photo as proof of postage?"

Because we do not take/send "photo proof" of the mail, if you'd like your package to be trackable, you must opt for Registered Mail or arrange with us to send it via courier. Please note that additional postage or courier fees incurred will be billed to you. All purchases mailed out via Normal Mail will not be trackable.

"I want to purchase a material from you, but I want to collect in person. Can I just swing by anytime?"

COVID-19 has changed our work patterns; we now work from home unless we're in to teach! As such, we are not able to accommodate you swinging by to pick up items. If you will be coming for a Workshop, please indicate at Check-out that you can do a pick-up during the Workshop instead. We will then refund the postal charge.

"What's this 'Work Points' about? How do I earn Points and convert those to savings?"

You accumulate Work Points and convert them to dollar-value coupons to offset your future purchases! There are various ways to earn more Work Points: setting up an account, booking classes and making purchases, referring a friend, celebrating your birthday ( you need to include your birthday in your account for this to work ), following us on Facebook and Instagram. 

"What is this referral thing about? Can I refer myself?"

Referral benefits are reaped when you refer us to your actual other-real-person friends ... So even though you might be your own Best Friend *insert hand-on-chin thinking emoticon* ... referring yourself is counted in our books as a fraudulent act. Don't do it! Your booking will be cancelled, and all your accounts will be removed from the programme as the result of the abuse. 

 

Have a question not addressed here? Please contact us!