"I've just purchased an art material from your website. When should I expect to receive it?"
"What happens if the material I just ordered is out of stock? Do I just wait for restock?"
"I bought something from your website. Is my package trackable? Do I get a photo as proof of postage?"
"I want to purchase a material from you, but I want to collect in person. Can I just swing by anytime?"
"What's this 'Work Points' about? How do I earn Points and convert those to savings?"
"What is this referral thing about? Can't I just refer myself to get the discounts? I have a number of email addresses ... I could just keep all the discounts to myself!"
Referral benefits are reaped when you refer us to your actual other-real-person friends ... So even though you might be your own Best Friend *insert hand-on-chin thinking emoticon* ... referring yourself is counted in our books as a fraudulent act. Don't do it! Your booking will be cancelled, and all your accounts will be removed from the programme as the result of the abuse.
"Do you provide anything to munch on at your studio? Can I bring my own food and drinks?"