FAQs - For Purchasing Customers
"I've just purchased an art material from your website. When should I expect to receive it?"
Singapore Post advises that local mail will take about 3 working days. This excludes the day of posting, Saturdays, Sundays and public holidays. Registered mail may take about 1-2 days more; it is trackable and the postman delivers it to your mailbox. Kindly note that if you need your parcel in a hurry, or if you want it to be delivered to your door, please opt for Courier; we usually oblige with a next day delivery arrangement. If you still have a question regarding shipping options, please contact us.
"What happens if the material I just ordered is out of stock? Do I just wait for restock?"
"I bought something from your website. Is my package trackable? Do I get a photo as proof of postage?"
"I want to purchase a material from you, but I want to collect in person. Can I just swing by anytime?"
"What's this 'Work Points' about? How do I earn Points and convert those to savings?"
"What is this referral thing about? Can I refer myself?"
Referral benefits are reaped when you refer us to your actual other-real-person friends ... So even though you might be your own Best Friend *insert hand-on-chin thinking emoticon* ... referring yourself is counted in our books as a fraudulent act. Don't do it! Your booking will be cancelled, and all your accounts will be removed from the programme as the result of the abuse.