FAQs - For Workshop Participants




"When are you resuming in-person workshops?"

As per latest announcements, we have resumed our in-person workshops from Friday 19 June 2020. We have begun inviting students to sign up classes at specific time-slots. All workshops will be allocated to our @Kilat studio, as @Chinatown remain closed. All in-person workshops will be preceded by contact tracing and temperature taking; we will abide by the 1m safe distancing at all times as required as ask that students to follow the same while in our studio.

At the same time, we wish to encourage everyone who wish to continue stay home to sign up for our online classes. These come with a big pack of PDF download filled with useful notes and/or exercises, as well as online video tutorials that detail every instruction for your learning. The PDF downloads are available immediately upon purchase. The online video tutorials are accessible anytime, anywhere. You will be able to watch, pause, replay any parts you wish. 

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"When in-person workshops resume, will you continue to offer the Live Online workshops and Online classes?"

Yes! We plan to keep offering our Live Online workshops and our Online classes, even after the pandemic is finally over. 

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"What is the difference between Modern Calligraphy and Brush Lettering? They're not the same thing?"

Modern Calligraphy is a 3-hour workshop based on a modernised version of the English Roundhand (or some may call Copperplate). It is taught with a metal nib and black ink in class. Brush Lettering is a 2-hour class, based on our Modern Calligraphy class. It is taught with the waterbrush and watercolour (yes, many colours, not just black!). 

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"Which is easier, Modern Calligraphy or Brush Lettering? Which one should I start with first?"

Hmm... Perhaps we can attempt to make this recommendation, given a little context: if you love colours, cringe at the thought of sitting for 3 hours writing in *yawn* black, love working with brushes (eye-liners included), are signing up for a child (we accept children age 10 and up), have only 2 hours to spare OR you dislike following specific instructions about writing ... then Brush Lettering would be a better starter for you!

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"Can I use my SkillsFuture Credit for your classes?"

SkillsFuture credit cannot be utilised for our workshops. If your company or school is looking to sponsor your course, please contact us now.

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"Are your workshops for adults? Or children?"

We specialise in creative workshops for adults! We also have seasonal options for children during the school holidays, such as Makers' Camp and Brush Lettering Course for Children.

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"How do I book in-person workshop seats on your app?"

We've adopted an app for booking ease of all in-person workshops. As soon as regulations change, we will be able to resume in-person workshops. All in-person workshops would then be available across all our designated hours. As long as an instructor and the space you want are available, your booking will be confirmed. To book, all you need to do is (1) Select Booking Type, (2) Select Studio, (3) Select Date/Time. If you are signing up for friends, you'll be able to indicate that too. 

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"How do I book in-person workshops for my friends on your app? We want to come as a group."

You'll see the option available on the app, and can indicate how many people you are bringing with you. On this system, we accept group bookings up to 10. For more than 10 pax, please contact us for a custom booking.

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"Are the spots I want definitely available for the in-person workshop?"

As long as an instructor and the space you want are available, your booking will be confirmed. Once we receive a booking, we cross-check our instructor team's schedule as well as studio availability. When these 2 conditions are fulfilled, we will confirm your booking. If there is no instructor or space available, we will contact you with an alternative date/time and/or location.

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"What are the full Terms & Conditions for all your workshops, including online classes?"

Click here for our Terms & Conditions. Before you are able to complete any purchase, you would be prompted to read through our Terms & Conditions and check off the acceptance of such.

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"Do the fees include take-home art materials? Do I need to bring anything to class? Do I need to pay extra for any other materials? Will you tell me where I can buy more materials after class?"

All studio in-person workshops include take-home materials; the details are all spelt out on the respective sign-up pages. You are not required to purchase any extra materials, unless clearly specified. In the in-person workshops and online live workshops, our instructors will be able to advise on where you can purchase new materials. For online classes, details on materials are either accompanied with the video tutorials, and/or in the PDF download. If you have any further questions regarding materials and such,  please contact us.

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"Would you offer any support in my post-workshop practice? I think it'd be hard to improve on my own."

We offer intermediate level workshops from time to time. You can also purchase digital downloads, and online lessons here!

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"I want to purchase a seat for someone, I'm not sure of his/her availability. Can I buy first, then change the date of workshop later?"

If you are looking to gift someone a workshop, we recommend you to purchase a coupon code that can be redeemed within 6 months from date of purchase. Otherwise, if you have already purchased a specific workshop seat, you can for a fee make a request to change your date as per terms & conditions laid out here. 
Live online class tickets can be re-assigned to a friend as long as The Workroom receives the name, email and address of the replacement at least 48 Hours in advance. A 2nd kit can be sent to the 2nd address upon payment of a top-up fee. For online classes which are 100% digital and not limited by time and space, purchase is final and not transferrable.

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"I just purchased a workshop happening next month, but am just told by my boss that I need to work that weekend. Does this mean I have to just forfeit my money? *cries*"

We have strict registration policies, but you can transfer your seat to a friend. You can also, for a fee, make a request to change your date as per terms & conditions laid out here. In the circumstance that you miss your workshop without any replacement participant, you can arrange with us a time you can pick up your workshop materials. Please note that no refund will be made. Live online class tickets can be re-assigned to a friend as long as The Workroom receives the name, email and address of the replacement at least 48 Hours in advance. A 2nd kit can be sent to the 2nd address upon payment of a top-up fee. For online classes which are 100% digital and not limited by time and space, purchase is final and not transferrable.

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"I want to sign up for a 3-part watercolour botanical painting course. Where should I indicate my choice of dates?"

Please select the starting date. The subsequent dates will run weekly at the same time, same day of the week. For example, if you select your workshop to begin on a Tuesday at 2PM, then lesson 2 will be on the next Tuesday, 2PM.

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"I booked an in-person workshop some time ago, but I forgot which location I'm supposed to be at. Help!"

Don't worry! There is only one address now, which is 25 Lorong Kilat #02-04 Singapore 598126. You can also contact us now to confirm the location with us.


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"Where are you located? I'm so bad with directions, is there a map I can refer to? Can you tell me what are the parking options nearby?"

Click here for our address x map link included! Now as for parking... there are nearby options available at @Kilat (along the street, and next to Beauty World MRT).

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"What's this 'Maker's Points' about? How do I earn Points and convert those to savings?"

You accumulate Maker's Points and convert them to dollar-value coupons to offset your future purchases. There are various ways to earn more Points: setting up an account, booking classes and making purchases, referring a friend, celebrating your birthday ( you need to include your birthday in your account for this to work ) , following us on Facebook and Instagram. 

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"What is this referral thing about? Can't I just refer myself to get the discounts? I have a number of email addresses ... I could just keep all the discounts to myself!"

Referral benefits are reaped when you refer us to your actual other-real-person friends ... So even though you might be your own Best Friend *insert hand-on-chin thinking emoji* ... referring yourself is counted in our books as a fraudulent act. Don't do it! Your booking will be cancelled, and all your accounts will be removed from the programme as the result of the abuse.

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"Do you provide anything to munch on at your studio? Can I bring my own food and drinks?"

Due to COVID-19 regulations, we are unable to offer any snacks or drinks. If you're bringing in some of your own, you're most welcome to consume these at your own convenience. We are equipped with a small but mighty (tasty) pantry with light bites including biscuits, chips, chocolate and candy. We also have a Nespresso machine, some really nice teas, juice and hot chocolate. Of course, you are also welcome to bring your own food and drinks to enjoy during your workshop.


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Have a question not addressed here? Please contact us!